![]() Now, if that user who will be merging these 2 records belongs to a Business unit A and he has Read permission on Account entity at Organization Level but at the same time, he should have the Write permission only at Business Unit level, the user won’t be able to merge. ![]() To understand this, consider there are 2 Business Units (A and B) in D365 and both account records belong to different business units. If required permissions are not on any of the records, he won’t be able to merge. Whenever a user merges the records, the application also checks, that the user has Read and Write permissions on both the records those he is merging. We need make sure the following permissions are considered: ![]() Insufficient permissions to merge Accounts ![]() Still, just by granting the Merge permission, the user won’t be able to merge the records as there would be little other permission missing which are quite unrelated to merge operation.
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